Privacy Policy

Information we collect

• Account details such as phone number, email address, display name, and profile preferences.
• Content and metadata you upload, including videos, thumbnails, playlists, and descriptions.
• Purchase and payout metadata needed to confirm payments, unlock paid content, and support creator revenue workflows.
• Technical and device data such as app version, device model, notification token, and diagnostics needed for security and reliability.
• Usage activity related to authentication, browsing, playback, purchases, and support flows.

Permissions

• Camera access to capture photos or video inside the app.
• Microphone access to record audio with video content.
• Photos and media library access to select or upload existing files.
• Notification permission to deliver transactional and product messages.

How we use data

• To create accounts, authenticate users, and protect the platform from abuse.
• To host, process, and display creator and viewer content.
• To process purchases, confirm access, and support payouts and customer support.
• To monitor reliability, investigate errors, and improve product quality.
• To meet legal, accounting, fraud, and safety obligations.

Sharing and processors

• We may share information with hosting, storage, analytics, observability, moderation, and customer support providers that operate on our behalf.
• Mobile money and card payments are handled by our payment provider Bictorys, which processes payment data under its own privacy terms.
• We may disclose information when legally required or when necessary to protect users, rights, and platform integrity.
• We do not sell personal information.

Retention and rights

• We retain information only as long as needed for service delivery, security, support, compliance, and dispute resolution.
• You can request access, correction, deletion, or other privacy help by contacting the address below.
• If you believe a child has submitted personal information improperly, contact us and we will review the request.

Account deletion

• A deletion request, made in the app, on our web page, or by our team, deactivates your account immediately.
• The account is permanently deleted after 30 days. Before then, support can restore it at your request.
• If you are a creator or partner with earnings not yet paid to you, the permanent deletion waits until they are paid.
• People who bought a playlist from a deleted creator keep their access to that playlist.
• Orders, payments and payouts are kept for 10 years, anonymised, for our accounting obligations.
• Reports you made about other users are kept, anonymised, for moderation.
• All other data, including the files you uploaded, is deleted.

Cookies and audience measurement

• This section covers the senflix.app websites. To measure and improve their audience (pages viewed, clicks, where visits come from, device type, country), we use Google Analytics 4, provided by Google Ireland Limited and Google LLC.
• Audience-measurement cookies are set only after you accept them in the cookie banner. Until you accept, no Google Analytics cookie is set. Without your consent, Google Analytics only receives measurements without cookies or persistent identifiers (pages viewed, interactions, device type, approximate country).
• Cookies used: _ga and _ga_<ID>, kept for up to 13 months. Your choice (accept or decline) is stored in your browser for 6 months, then we ask you again.
• Google Analytics 4 does not store IP addresses. This data is not used for advertising: Google's advertising signals stay turned off. Google may process some data in the United States, under its transfer safeguards.
• You can withdraw or change your consent at any time with the “Manage cookies” link at the bottom of every page.

Security and updates

We use reasonable technical and organizational safeguards to protect personal information, but no system is perfectly secure. We may update this policy from time to time, and material changes will be reflected by updating the effective date on this page.